Command
Start the morning with a short list.
Overnight calls arrive sorted, each with the dollar value at stake and the one thing to do next.
After-hours calls become qualified jobs.
Orvius is the AI receptionist for HVAC shops. It answers the calls you can't take, offers an open window from your schedule, and texts you the job.
Live lineOrviusThanks for calling Summit HVAC. How can I help?
CallerMy AC stopped cooling. Can someone come today?
OrviusI can help. What's the address and a callback number?
Caller
0:11 / 0:29
Representative after-hours call for Summit HVAC. Orvius answers, the caller reports an air conditioner that stopped cooling and asks for same-day service, and Orvius collects the address 1842 Oak Street and callback number 512-555-0123. Orvius captures the service, urgency, address, callback number, and a proposed window of today between 4 and 6 PM, then texts the owner the job: same day, AC not cooling, the callback number, the address, and the proposed window awaiting the customer's confirmation. The customer confirms the window by text — Orvius never quotes a price or an arrival time.
What every call gets
Answers in your shop's name
After hours and overflow, with your opening line.
English and Spanish
It switches when the caller does. Records stay in English.
Safety first
Gas, carbon monoxide and smoke callers are told to get safe before anything else.
Every call on the record
Recorded, transcribed and graded, with the rough ones flagged.
A night on the line · example
One call, from 11:42 PM to the driveway.
11:42 PM
The call
Dana's furnace keeps shutting off. It's 64°F inside and she wants it looked at first thing. The line picks up in Summit HVAC's name.
11:43 PM
The intake
Issue, address, equipment, and urgency. Every answer is written to her customer record as she says it.
11:44 PM
The window
It offers openings from tomorrow's schedule. Dana picks 8 to 10 AM and the slot is held.
11:45 PM
The owner
The owner gets a text with the summary already written, and the job is on the board.
11:46 PM
The text
Dana gets a text with the proposed window and a link to confirm it. She taps it. No phone tag in the morning.
7:52 AM
The driveway
Marcus opens the job from the link he was texted and taps Heading there. The board shows him on the way.
Your rules
It answers the way you would.
Settings: Your opening line
The first thing every caller hears, in your words and your shop's name.
Confirms upcoming appointments by text and assigns the obvious technician. Ties, emergencies, and safety calls still come to you.
Set when you're open, the work you take, and the ZIPs you serve. Leads outside your area stay on the board instead of booking.
Add your technicians once. Jobs are assigned to them and land on their phones with the address and notes.
Inside the product
The board your shop runs on.
Calls
Every call graded, the rough ones flagged.
See which calls went cleanly and which are worth a listen, with the reason written out.
Inbox
Every caller becomes a lead with a summary.
What they need, where they are, and whether it's booked, without playing a single voicemail.
Jobs
Booked work, with who, when, and how much.
Status, technician, window, and estimate on one row. No second system to keep in sync.
In the field
The tech and the customer each get one clean page.
No app to install. The tech gets the address and one tap to call; the customer gets the window and the shop's number.
Compared
What happens to the 11 PM call.
| Capability | Voicemail | Answering service | Orvius |
|---|---|---|---|
| Capture | |||
| Picks up after hours | No | Yes | Yes |
| Picks up overflow during the day | No | Yes | Yes |
| Asks trade-specific intake questions | No | Varies | Yes |
| Booking | |||
| Proposes a real appointment window | No | Varies | Yes |
| Texts the customer a confirmation | No | Varies | Yes |
| Follow-through | |||
| Pages the owner on emergencies | No | Yes | Yes |
| Call lands on the customer record | No | Varies | Yes |
| Tech gets the job on their phone | No | No | Yes |
| Weekly summary of booked value | No | No | Yes |
◐ Varies by provider and plan. Answering services usually take a message that someone still has to call back.
Call the product. Hear the night shift.
Same intake the console shows — book an open time, alert the owner, keep one record.
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